The contents of the ISO 20000 recognition and auditor training kit which we offer features more than 290 editable slides with user manual as well as other document data files as stated underneath: Trainers can draw on and share their whiteboard with the class at any time. Important points http://iso20000consultants12472.timeblog.net/24436329/new-step-by-step-map-for-iso-20000-training