Make sure that the USB cable is working the right way by connecting it to a different products. Connect the cable to another USB port about the computer. If needed, exchange the cable. When I scan from my Photoshop suite , I need to use import from 'WIA support' to http://hppr06830printererror0xc141628.ka-blogs.com/22180052/hp-printer-0xc19a0013-can-be-fun-for-anyone